Memorial Hospital of Union County has been named a recipient of the 2012 HealthGrades Outstanding Patient Experience Award™. This distinction ranks Memorial Hospital of Union County among the top 5% of hospitals nationwide based on an analysis of patient satisfaction data for 3,837 U.S. hospitals by HealthGrades, the leading provider of information to help consumers make an informed decision about a physician or hospital. Memorial Hospital is also one of only two hospitals in the Columbus, OH region to receive this distinction.
According to HealthGrades, 80% of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 53% of patients who received care from the poorest-performing hospitals.
“It’s rewarding to learn that Memorial Hospital is among the top 5% of hospitals in the nation for patient satisfaction,” says Chip Hubbs, President/CEO of Memorial. “At every level, whether an employee provides hands-on care or behind-the-scenes support, we are dedicated to providing quality healthcare with the best possible patient experience.”
To designate its 2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2010 to March 2011. HealthGrades identified 332 hospitals performing in the top 10% in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. Hospitals had to meet bed size, survey-response size, and clinical-quality thresholds in order to be eligible for the award. Information on award recipients and the ratings methodology is available, free to the public, at HealthGrades.com.
“This year HealthGrades paid particular attention to the impact that patient-provider communication has on patient experience. For example, we found that 27% more patients
of the top-performing hospitals reported staff always explained their medications before administering them, compared to hospitals in the bottom 10%,” said Kristin Reed, MPH,
HealthGrades Vice President of hospital quality programs and author of the study. “Communication is clearly an important factor for patient satisfaction, but it can also be critical to ensuring positive outcomes. We commend hospitals like Memorial Hospital of Union County for setting the standard for outstanding patient experience.”
When compared to hospitals performing in the bottom 10% for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:
- 50% more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
- 38% more patients responded that they always received help from staff quickly
- 23% more patients reported their nurses always communicated well
- 21% more patients felt their pain was always well controlled
- 14% more patients reported their doctors always communicated well
About Memorial Hospital of Union County
Located in Marysville, Ohio, the 97-bed Memorial Hospital of Union County is a not-for-profit community hospital serving Union and its five surrounding counties. The hospital is an acute and primary care facility with more than 30 additional service lines, including laboratory and imaging services, long-term nursing care, an occupational health center and more. Memorial Hospital of Union County is accredited by DNV, which is approved by the Centers for Medicare and Medicaid Services to deem Medicare compliance, and was voted the Best Place to Work in Union County.